Latest Updates
Jan
20
netTALK Canada Update
Posted by Khambrel netTALK Support on 20 January 2016 09:44 PM

To our valued netTALK Canada customers,

 

We are very pleased to announce that, effective immediately, all netTALK Canada telephone numbers and services are live and fully functioning.

 

According to Anastasios Kyriakides, CEO of netTALK, “We cannot sufficiently express our thanks to our customers for their patience and loyalty, to the relevant Canadian regulatory authorities for their guidance and assistance, and to our telecommunications partners in Canada for their invaluable efforts to finally bring this to a conclusion. Working together, we reached the right result."

 

We will be in touch with each of you to provide any necessary further details, and to compensate you for your inconvenience.  And most importantly, we truly appreciate your loyalty to, and trust in, netTALK.

 

Sincerely,

 

The netTALK Team


Read more »



Jan
19
netTALK Canada Update
Posted by Khambrel netTALK Support on 19 January 2016 03:02 PM

Dear netTALK Canada Customer,

As promised, we want to provide you with regular updates regarding the issues with your incoming phone service, as previously noted in several communications.

Following an outpouring of criticism of Iristel from you, which we greatly appreciate, Iristel finally relented early yesterday and agreed to reactivate your numbers rather than holding them hostage in their dispute with us.  However, since agreeing, Iristel thus far have failed to reactivate the numbers.  We continue to attempt to force their hand as quickly as possible, but we ask once again for your support in communicating to them your ongoing frustration with their tactics.

As previously noted, we cannot express enough our frustration with and apologies for the interruption in your service, and greatly appreciate your continued loyalty and trust.  We look forward to resuming full service very soon.

Sincerely,
The netTALK Team


Read more »



Oct
31
Welcome
Posted by Support Management on 31 October 2013 02:58 PM

Welcome to the new netTALK FAQ system!

We are working hard to serve you better.  This system brings new features that will make a big difference.  The first part of the upgrade is our ticket system, and you are using it now.  Our email addresses support@nettalk.com and cs@nettalk.com are now linked to the ticket system in order to keep better track of issues.  If you send email to those addresses, your message will become a ticket in this system.

This new ticket system is independent from the old one, which is now offline.  If you had a ticket open in the old system and wish to continue with it, please enter a new ticket here with the same information.

In the coming weeks we will be introducing more new features including a great new chat system.  Thank you for your patience during this transition.  We hope you like the improvements!

 

Sincerely,

the netTALK Support Team


Read more »